PROMOTING CUSTOMER SERVICE, MAT BAO ACHIEVES
Mat Bao is the first domain registrar in Vietnam to break into the TOP 100 global domain registrars recognized by Domain Name Stat, LLC. This achievement is the result of investment in dedicated, professional customer care. This success will be a motivation to help Mat Bao continue to make more efforts to develop and serve customers.
01Implementing customer centric strategy
In the competitive market, when the difference in quality and price between businesses is increasingly narrowing, the competitive advantage will shift to the one with better customer care services.
All businesses always realize that customer service is extremely important in the development journey. In fact, pursuing the needs of customers is an indispensable part of Mat Bao's strategy or any business.
But in Vietnam, there is the fact that not too many businesses that take good action on customer service even though it is a part of their strategy. According to a survey in Ha Noi Moi newspaper, in Vietnam, up to 65-70% of businesses struggle to develop effective customer care.
At Mat Bao, customers need is the center that is determined and put on top. Base on this, Mat Bao always has effective and methodical customer care strategies.
02Using technology and multi-channel in customer service in 4.0 era
In online business trending, taking care of customers and helping customers can access to customer care team regularly and continuously is very important. This is the first thing focused on by Mat Bao. To make things happen, Mat Bao has implemented a strategy of automation, personalization, and technology application in customer care to bring the best experiences while ensuring customer information security.
Facing the trend of switching to online services, Mat Bao has flexibly and effectively applied chatbots. By integrating chatbots on social networking applications, at any time, when customers contact Mat Bao, they can receive and support in a timely manner. Especially, Mat Bao's customer service team can deal with requests more quickly and efficiently by accessing chat history to ensure a seamless transition from chatbot to customer care staff and customers do not have to repeat the problems that have been exchanged.
In particular, one of Mat Bao's interesting strategies is focusing on customer care on their favorite channel. Therefore, if customers want to register domain names or services at Mat Bao, they can freely choose the most convenient and fastest contact and support channel for themselves from Mat Bao hotline, email, social network, support page, customer-specific service management, Mat Bao Assistant extension and especially Mat Bao Support application...
In addition, Mat Bao focuses on developing a fast online payment system, committing to speed to help customers own domain names as fast as per milliseconds. Moreover, with the development of DNS infrastructure, security is also guaranteed, helping customers' domains operate smoothly as well as synchronize with global cloud platforms (Azure, AWS, Google Cloud).
03Becoming a reputable domain registrar, leading in Vietnam and reaching out to the World
ith more than 130,000 Vietnam ccTLDs and more than 350,000 gTLDs, Mat Bao is currently the leading domain registrar in Vietnam with nearly 500,000 domain names. In particular, Mat Bao is also the first domain registrar in Vietnam to break out the TOP 100 global domain registrars according to Domain Name Stat, LLC's ranking.
Mat Bao with the right development journey in customer service, our company has achieved many unexpected results. Recently, Mat Bao was honored to be the first Vietnamese registrar in the TOP 100 global domain registrars ranked by Domain Name Stat, LLC based on the number of domain name registrations with the 83rd rank.
Domain Name Stat, LLC is an online portal that aggregates data and provides detailed statistics about domains, registrars, and registries. With updated data from WHOIS and DNS databases, this website always gives quick statistics and ensures accuracy over time up to 99.9%.
Success always comes from practical, continuous and consistent actions. With its customer service development directions, Mat Bao has become the best choice for customers to start their business navigating online in the digital transformation era. Millions of customers trustworthy choose and appreciate our company's services during 20 years of development at the homepage www.matbao.net.
